FAQs
Hotel Booking Enquiries
Changing Your Booking
General Hotel Enquiries
Event Ticket Enquiries
Hotel Booking Enquiries
How do I book the Ibiza Rocks or Mallorca Rocks Hotel?
All availability, prices and room options can be viewed by entering your chosen dates into the ‘HOTEL SEARCH’ on either the Ibiza Rocks or Mallorca Rocks home page. Select the number of rooms you require before continuing to enter your details and add any extras (airport transfers, etc). You will be directed to the checkout pages to pay for your reservation using a credit or debit card (please note; we do not accept Maestro). Once you have completed the payment an email will be sent to you to confirm your booking has been made.
*Please note that all bookings and payments are conducted through the website of each hotel and cannot be made over the phone.
How do I get a quote without booking?
Enter your chosen dates into the ‘HOTEL SEARCH’ facility on either the Ibiza Rocks or Mallorca Rocks home page and select the room types and the total number of people you require. You can then view the total price without entering your personal information.
Are gig tickets included in the room price?
Yes if you are staying over a gig date (every Tuesday and Thursday from 4th June to 19th Sept in Mallorca and every Wednesday and Friday from 5th June to 20th Sept in Ibiza). Gig tickets are included in the cost of your room if you book directly through us.
*Please check if you have booked with an alternative agent whether your tickets are inclusive.
Can I pay a deposit?
A deposit of 25% (of the total price) is needed to secure your room. This can be done on the final booking page. The remaining balance will need to be paid in full up to twelve weeks before departure. This can be done via ‘MANAGE MY BOOKING’ section on the website which can be found under the 'Hotel' link at the top of the home page.
*Please note that if you are making a booking within twelve weeks before departure, the full balance will need to be paid.
I am having difficulty making a payment for my booking, what should I do?
If you are having trouble making a payment for your reservation in any way please call our customer service number on +44 (0)207 9522919.
What happens if I don’t pay my balance on time?
You will be sent an email reminding you that you have an outstanding balance to pay a few days before it is due. If you are having any issue making the payment by the set deadline (12 weeks before departure) you should call our customer service number on +44 (0)207 9522919. If the balance remains unpaid and we have no update on your situation, you will be charged a late fee or be subject to cancellation.
Changing Your Booking
How do I change a name on my booking?
Go to the ‘MANAGE MY BOOKING’ section on the homepage. Enter your E-mail address and booking reference to log in. Edit your booking from here and print new vouchers. Please note if you need to change the lead name on your booking you will need to call our customer service number on +44 (0)207 9522919.
How do I add another person onto my booking?
Please call our customer services number on +44 (0)207 9522919. There will be an additional cost and a 25€ amendment fee to be charged.
*Please note that we cannot add people past the stated room capacity.
How do I add airport transfers to my booking?
Airport transfers can be added to your booking up to 48 hours before you travel. These are return shuttle transfers costing €20 in Ibiza and €15 in Mallorca (a fee needing to be paid in advance of travel). To add these, please call our customer services number on +44 (0)207 9522919. Please have your hotel booking reference number and full flight details to hand.
*Please note that these transfers are for guests who have booked through the official website only.
How do I cancel my booking?
Go to the ‘MANAGE MY BOOKING’ section on the homepage. Any refunds on cancelled bookings will be subject to our cancellation policy listed in our Terms and Conditions.
General Hotel Enquiries
Who will be performing whilst I am staying at the hotel?
The line-up for Ibiza and Mallorca Rocks 2013 will be released at the start of March. Please keep checking the website, Facebook and Twitter pages for the official updates.
What else is going on in the Hotel whilst I’m there?
Ibiza Rocks Hotel and Mallorca Rocks Hotel have unrivalled entertainment programs throughout the summer, including our famous `Rock the Boat´ boat parties , Pool Parties and `Silent Raves´. Further information on the events taking place during your stay will be sent to you via email before you arrive in resort and tickets will be available from the Ibiza/Mallorca Rocks Host Team in resort.
How old do you have to be to stay in the hotel?
The minimum age requirement is 17 years old, however if you are 17 at the time of your stay you must be accompanied by an adult aged 18 or over and have written consent emailed to sales@ibizarocks.com before you go.
What is the Ibiza Rocks Hostal?
The Ibiza Rocks Hostal provides a budget alternative to experience all that the main Rocks' Hotels have to offer. The Hostal that we use are not part of the main hotel complex but are by no means your traditional ‘hostal’ accommodation. Based within 700m of the main hotel each individual Hostal room sleeps up to 3 people. Check in takes place over at the main Hotel reception where you will be given a wristband that identifies you as a Hostal guest and permits you full daytime and evening access to all the main Hotel’s pools, facilities and all gigs and extra activities.
What are the Mallorca Rocks Apartments?
The Mallorca Rocks Apartments are a more chilled alternative to staying in the main building. Located just a short walk from the main Mallorca Rocks Hotel all Mallorca Rocks Apartment customers have wristband access to the main Hotel's facilities, pools, shops and bars as well as tickets to the Mallorca Rocks gigs, We Are Rockstars shows, weekly pool parties and Silent Rave included in the price of their stay with no extras to pay. The majority of the rooms are One Bedroom Apartments sleeping up to 4 people with self catering facilities.
What is MRH²?
Mallorca Rocks Hotel² was formally known as the Fresh Aparthotel Jungla. Located directly next door to the main Mallorca Rocks Building, this mirror image hotel offers the same experience! All MRH² customers have wristband access to the main Hotel's facilities, pools, shops and bars as well as tickets to the Mallorca Rocks gigs, We Are Rockstars shows, weekly pool parties and Silent Rave included with no extras to pay.
What are the check in/ check out times?
Check In for Ibiza Rocks is 2pm, Check Out is 11am.
Check In for Mallorca Rocks is 2pm, Check out is 11am
*Please note, if your flight arrives after midnight, please make sure you have booked for the previous night so you can Check In straight away.
What do I need to bring with me to check in?
Please bring all relevant vouchers that were sent to your email when you paid for your booking. Your accommodation voucher will need to be provided at time of check-in. If you are staying over a gig date you should also have a Ticket Voucher which you need to provide as well to gain entry into the event arena.
I haven’t received/I have lost my accommodation voucher does this matter?
If you haven’t received or have lost your accommodation, ticket or transfer voucher call our customer service number on +44 (0)207 9522919 to request another be sent to your email.
Do you currently have any job vacancies in any of your Hotels?
When opportunities become available, we will post them on the Jobs section of our website where you will be able to apply. For more information please see: www.ibizarocks.com/jobs or www.mallorcarocks.com/jobs. Positions are advertised throughout the year so keep checking the website for more information.
Where can I buy Ibiza Rocks clothing from?
You can purchase Ibiza Rocks merchandise from our official shop on resort; or you can visit www.lostinsummer.com
How much are drinks at the Hotel?
Prices vary but from approximately 3-4€ for a beer and from 5€ for a mixer on non event days. Event days are subject to change.
When do the Hotels open?
Ibiza Rocks Hotel opens on the 17th May, 2013 and Mallorca Rocks Hotel opens on The 1st May, 2013.
Where are the Ibiza Rocks Bars?
The Ibiza Rocks Bars are located on San Antonio front, towards the bay and Playa d’en Bossa. Please speak to one of our Host team for directions and more information.
Can I book flights through you?
Unfortunately we are accommodation only but we recommend that you use www.skyscanner.net flight comparison to find the best available deals. We can provide return airport transfers as an additional extra to your booking. You will need to provide your flight details at the time of booking, or email to sales@ibizarocks.com after you book and we can add them to your booking for you.
Can we have bed and breakfast?
Yes, only in Ibiza, breakfast is a continental buffet consisting of cereals, pastries, tea, coffee and jucies served between 8am-12pm.
Event Enquiries
What days are the gigs?
In Ibiza every Wednesday and Friday.
In Mallorca every Tuesday and Thursday.
Where do the gigs take place?
The gigs take place within the Hotel grounds between 7pm-12am.
How do I get tickets if I’m not staying at the Hotel?
You can buy tickets in advance online from our website at www.ibizarocks.com/events or www.mallorcarocks.com/events
My gig tickets haven’t arrived/I haven’t received my confirmation?
If you have booked gig tickets through our website and have no received them please get in contact with our Customer Services directly at boxoffice@ibizarocks.com
The online ticketing form says ‘Contact Venue’ who should I contact?
If the online ticketing form says ‘Contact Venue’ it means that the online ticketing has closed. Tickets may still be available from any of our ticket outlets listed on our website, at the Ibiza Rocks/Mallorca Rocks Shops or on the door at the actual event. It is advised you buy your tickets in advance to avoid any disappointment
I want to request VIP tickets is this possible?
Standing VIP tickets for all of our gigs can be purchased via the individual event pages of our website. To book a VIP table at one of our gigs please send a request to sales@ibizarocks.com (subject to availability).
Does the airport transfer include a return journey?
Yes, the price for Airport transfers includes a return journey. Please provide your flight numbers, arrival and departure times when booking, alternatively you can email them to sales@ibizarocks.com and we can add them to your booking for you.
