FAQs

Hotel Booking Enquiries

Changing Your Booking

General Hotel Enquiries

Event Ticket Enquiries

Airport Transfer Enquiries


Hotel Booking Enquiries

How do I book the Ibiza Rocks or Mallorca Rocks?

All availability, prices and room options can be viewed by entering your chosen dates into the ‘HOTEL SEARCH’ on either the Ibiza Rocks or Mallorca Rocks home page. Select the number of rooms you require before continuing to enter your details and add any extras (airport transfers, etc). You will be directed to the checkout pages to pay for your reservation using a credit or debit card (please note; we do not accept Maestro). Once you have completed the payment an email will be sent to you to confirm your booking has been made.

*Please note that all bookings and payments are conducted through the website of each hotel and cannot be made over the phone.
 

How do I get a quote without booking?

Enter your chosen dates into the ‘HOTEL SEARCH’ facility on either the Ibiza Rocks or Mallorca Rocks home page and select the room types and the total number of people you require. You can then view the total price without entering your personal information.
 

Are gig tickets included in the room price?

Yes if you are staying over a gig date (every Tuesday and Thursday from 3rd June to 18th September in Mallorca and every Wednesday and Friday from 4th June to 19th Sept in Ibiza). Tickets to all events are included in the cost of your room if you book directly through us.

Please check if you have booked with an alternative agent whether your tickets are inclusive.

Can I pay a deposit?

A deposit of 25% (of the total price) is needed to secure your room. This can be done on the final booking page. The remaining balance will need to be paid in full twelve weeks before departure. This can be done via ‘MANAGE MY BOOKING’ section on the website which can be found under the 'Hotel' link at the top of the home page.

Please note that if you are making a booking within twelve weeks before departure, the full balance will need to be paid.
 

I am having difficulty making a payment for my booking, what should I do?

If you are having trouble making a payment for your reservation in any way please call our customer service number on +44 (0)207 952 2919.
 

What happens if I don’t pay my balance on time?

You will be sent an email reminding you that you have an outstanding balance to pay a few days before it is due. If you are having any issue making the payment by the set deadline (12 weeks before departure) you should call our customer service number on +44 (0)207 952 2919. If the balance remains unpaid and we have no update on your situation, you will be charged a late fee or be subject to cancellation.
  

Changing Your Booking

How do I change a name on my booking?

Go to the ‘MANAGE MY BOOKING’ section on the homepage. Enter your E-mail address and booking reference to log in. Edit your booking from here and print new vouchers.  Please note if you need to change the lead name on your booking you will need to call our customer service number on +44 (0)207 952 2919.
 

How do I add another person onto my booking?

Please call our customer services number on +44 (0)207 952 2919. There will be an additional cost and a 30€ amendment fee to be charged.

Please note that we cannot add people past the stated room capacity.

 

How do I cancel my booking?

Go to the ‘MANAGE MY BOOKING’ section on the homepage. Any refunds on cancelled bookings will be subject to our cancellation policy listed in our Terms and Conditions.
 

General Hotel Enquiries

Who will be performing whilst I am staying at the hotel?

The line-up for Ibiza and Mallorca Rocks 2014 will be released at the start of March. Please keep checking the website, Facebook and Twitter pages for the official updates.
 

What else is going on in the Hotel whilst I’m there?

Ibiza Rocks and Mallorca Rocks have unrivalled entertainment programs throughout the summer, including our famous `Rock the Boat´ boat parties , Pool Parties and `Silent Raves´. Further information on the events taking place during your stay will be sent to you via email before you arrive in resort and tickets will be available from the Ibiza/Mallorca Rocks Host Team in resort.
 

How old do you have to be to stay in the hotel?

The minimum age requirement is 17 years old, however if you are 17 at the time of your stay you must be accompanied by an adult aged 18 or over and have a completed consent form filled in by your legal parent/guardian and emailed to sales@ibizarocks.com. Consent forms can be downloaded on our Terms & Conditions page of the website. 

 

What is the Ibiza Rocks Hostal?

The Ibiza Rocks Hostal provides a budget alternative to experience all that the main Rocks' Hotels have to offer. The Hostal that we use are not part of the main hotel complex but are by no means your traditional ‘hostal’ accommodation. Based within 700m of the main hotel each individual Hostal room sleeps up to 3 people. Check in takes place over at the main Hotel reception where you will be given a wristband that identifies you as a Hostal guest and permits you full daytime and evening access to all the main Hotel’s pools, facilities and all gigs and extra activities.

What are the Ibiza Rocks Apartments?

The Ibiza Rocks Apartments are another budget accomodation alternative to staying at the main events hotel. Formerly the Confort Plaza these 3 star apartments are located just a short 300m walk from the main Ibiza Rocks Hotel which means you can also access the Hotel during the day and dip in and out for the pool parties and entertainment on offer.  You will be given a wristband when you check in which will give you full access to gigs and events that happen over at the Main Events Hotel. 


What are the Mallorca Rocks Apartments?

The Mallorca Rocks Apartments are a more chilled alternative to staying in the main building. Located just a short walk from the main Mallorca Rocks Hotel all Mallorca Rocks Apartment customers have wristband access to the main Hotel's facilities, pools, shops and bars as well as tickets to the Mallorca Rocks gigsWe Are Rockstars shows, weekly pool parties and Silent Rave included in the price of their stay with no extras to pay. The majority of the rooms are One Bedroom Apartments sleeping up to 4 people with self catering facilities.


What is MRH²?

Mallorca Rocks Hotel² was formally known as the Fresh Aparthotel Jungla. Located directly next door to the main Mallorca Rocks Building, this mirror image hotel offers the same experience! All MRH² customers have wristband access to the main Hotel's facilities, pools, shops and bars as well as tickets to the Mallorca Rocks gigsWe Are Rockstars shows, weekly pool parties and Silent Rave included with no extras to pay.

What are the check in/ check out times?

Check In for Ibiza Rocks is 2pm, Check Out is 11am

Check In for Mallorca Rocks is 2pm, Check out is 11am

*Please note, if your flight arrives after midnight, please make sure you have booked for the previous night so you can Check In straight away.

Is there somewhere that we can leave our bags outside of check-in times?

Yes, we have secure luggage rooms in both Ibiza and Mallorca Rocks reception areas. You will be able to get the key from reception staff to put your bags in here.

 

What do I need to bring with me to check in?

Pleaseking. Your accommodation voucher will need to be provided at time of check-in. If you are staying over a gig date you should also have a Ticket Voucher which you need to provide as well to gain entry into the event arena. bring all relevant vouchers that were sent to your email when you paid for your boo
 

I haven’t received/I have lost my accommodation voucher does this matter?

If you haven’t received or have lost your accommodation, ticket or transfer voucher call our customer service number on +44 (0)207 9522919 to request another be sent to your email.
 

Do you currently have any job vacancies in any of your Hotels?

When opportunities become available, we will post them on the Jobs section of our website where you will be able to apply. For more information please see: www.ibizarocks.com/jobs or www.mallorcarocks.com/jobs. Positions are advertised throughout the year so keep checking the website for more information.

Where can I buy Ibiza Rocks clothing from?

You can purchase Ibiza Rocks merchandise from our official shop on resort; or you can visit www.lostinsummer.com

How much are drinks at the Hotel?

Prices vary but from approximately 3-4€ for a beer and from 5€ for a mixer on non event days. Event days are subject to change.

When do the Hotels open and close?

Ibiza Rocks Hotel opens on the 16th May, 2014 and closes on 8th October 2014. Mallorca Rocks Hotel opens on The 1st May, 2014 and closes on 1st October 2014.

Where are the Ibiza Rocks Bars?

The Ibiza Rocks Bars are located on San Antonio front, towards the bay and Playa d’en Bossa. Please speak to one of our Host team for directions and more information.

Can I book flights through you?

Unfortunately we are accommodation only but we recommend that you use www.skyscanner.net flight comparison to find the best available deals. We can provide return airport transfers as an additional extra to your booking. You will need to provide your flight details at the time of booking, or email to sales@ibizarocks.com after you book and we can add them to your booking for you.

Can we have bed and breakfast?

Yes, only in Ibiza, breakfast is a continental buffet consisting of cereals, pastries, tea, coffee and jucies served between 8am-12pm. 

Are the rooms air conditioned?

In Ibiza, yes. But there is a charge payable in resort when you check in to use the air-con, this is 7€ per night. At Mallorca Rocks the rooms are not airconditioned but all rooms have fans. Air-con units may be available to hire from reception, but this is arranged through an external hire company and will be dependable on availability.

Will I have a saftey deposit box in my room?

Yes, all rooms will have saftey deposit boxes provided. The use of these is payable in resort when you check in, the charge is 3€ per night along with a 3€ deposit for the safe key. 

What should I do if I have any problems/complaints in resort?

If the unfortunate does happen and you have any problems or complaints whilst you are in resort then please report this to a member of the Ibiza or Mallorca Host Team. The Host teams can be found in Hotel receptions during the day. They will be able to fill out an official Holiday Report form in resort for you, which you must obtain before you leave, as well as do theyre best to help resolve any issues there and then. 

Airport Transfer Enquiries

How do I add airport transfers to my booking?

Airport transfers can be added to your booking up to 48 hours before you travel. These are return shuttle transfers costing €20 in Ibiza and €16.25 in Mallorca (a fee needing to be paid in advance of travel). To add these, please call our customer services number on +44 (0)207 952 2919. Please have your hotel booking reference number and full flight details to hand.

Please note that these transfers are for guests who have booked through the official website only.

Does the airport transfer include a return journey?

Yes, the price for Airport transfers includes a return journey. Please provide your flight numbers, arrival and departure times when booking, alternatively you can email them to sales@ibizarocks.com and we can add them to your booking for you.

When I arrive how do I find my airport transfer?

Please make sure that you have read through and printed your transfer vouchers before you go. All information on how to collect your airport transfers will be printed on your transfer voucher, which you will need to present to Viajes Urbis desk when you arrive. 

How do I know what time I will get picked up for my return transfer?

All information regarding your return transfers will also be on your transfer voucher. You will need to call Viajes Urbis on the number listed to confirm your return transfer and they will let you know your pick up time. 


Event Enquiries

What days are the gigs?

In Ibiza every Wednesday and Friday. 

In Mallorca every Tuesday and Thursday.

Where do the gigs take place?

The gigs take place within the Hotel grounds between 7pm-12am.

How do I get tickets if I’m not staying at the Hotel?

You can buy tickets in advance online from our website at www.ibizarocks.com/events or www.mallorcarocks.com/events


My gig tickets haven’t arrived/I haven’t received my confirmation? 

If you have booked gig tickets through our website and have no received them please get in contact with our Customer Services directly at boxoffice@ibizarocks.com  OR boxoffice@mallorcarocks.com 
 

The online ticketing form says ‘Contact Venue’ who should I contact?

If the online ticketing form says ‘Contact Venue’ it means that the online ticketing has closed. Tickets may still be available from any of our ticket outlets listed on our website, at the Ibiza Rocks/Mallorca Rocks Shops or on the door at the actual event. It is advised you buy your tickets in advance to avoid any disappointment
 

I want to request VIP tickets is this possible?

Standing VIP tickets for all of our gigs can be purchased via the individual event pages of our website.  To book a VIP table at one of our gigs please send a request to sales@ibizarocks.com (subject to availability).