TERMS AND CONDITIONS
These booking conditions together with the other information contained on this website form the basis of your contract with LIVEMUSIC EVENTS S.L. Please read them carefully as they set out our respective rights and obligations. We do not sell or offer for sale any “packages” or act as an “organiser” within the meaning of The Package Travel, Package Holidays and Package Tours Regulations 1992.
1.1 Booking of Accommodation through this web site (the "Site") is subject to these terms and conditions (the "Terms and Conditions").
1.2 In these conditions a reference to:
a) "you", "your" means the person making the booking and everyone else named on the booking (including anyone added or substituted at any time);
b) the "Lead Name" means the person identified on the booking confirmation as the "lead name" and to whom the invoice for the Accommodation will be addressed;
c) "Accommodation" means the hotel room(s), apartment(s), villa(s) or other form of accommodation and related services or products which you have booked or wish to book through the Site;
d) "Hotel" means, as the context requires, the hotel in which a particular hotel room is situated, the apartment block in which a particular apartment is situated or the villa complex of which a particular villa is part;
e) Accommodation Provider means the owner and/or provider of the Accommodation; and
f) We", "us", "our" mean ) LIVEMUSIC EVENTS S.L., a company registered in Spain with registration number B57560799 and registered address at Travesia del Mar 7 Bajos 07820 San Antonio, Baleares, Spain
g) LIVEMUSIC EVENTS S.L. is covered by an INDIVIDUAL DEPOSIT sum to the limit of 60,000 euros, , to guarantee the economic responsibilities in case the obligations are not met before the consumers and end-users - Art 10 of Decree 13/2011, on 25 February - , which it is established that the general provisions necessary to have the freedom of establishment and provision of touristic services, the regulation of the declaration responsible and simplification of the administrative procedures related to tourism.
1.3 Please read the Terms and Conditions carefully. They apply to all bookings made with LIVEMUSIC EVENTS S.L. and to all members of your party.
2. Contract for accommodation and airport transfers (if applicable)
2.1 Your contract of accommodation and airport transfers (if applicable) is with LIVEMUSIC EVENTS S.L. We accept no liability in relation to any other arrangements that you book or for the acts or omissions of the Accommodation Provider or other person(s) or party (ies) connected with such arrangements.
2.2 It is important to check carefully the details of your booking. If you want to cancel or change your booking later, you may have to pay amendment or cancellation charges (set out below). These can be the full price of the accommodation or transfer booked.
2.3 In parties of two or more people, the person who makes the booking, entering their name as the "Lead Passenger", accepts responsibility for making all payments to us for all members of the party. We will send all vouchers and other information to the "Lead Passenger", who is responsible for ensuring that the other members of the party are kept fully informed.
2.4 If you are aged between 17 and 18 years old (on date of departure) and your parents or guardians are not travelling with you, you must be staying with at least one person who is aged 18 or older; this person must be the lead guest on the booking. We must also receive a completed 2015 consent form by email sent to email@example.com, filled in by the legal parent/guardian of the guest aged 17. Once received a member of our sales team will contact the parent/guardian to confirm receipt of the consent form. We recommend you take a copy of this consent with you for check - in. We are unable to accept any booking for anyone less than 17 years of age on date of travel. Click here to download your Ibiza Rocks Consent Form.
3.1 On booking step 1, we use an average exchange rate to display the total GBP amount at the time of booking. When you go to make payment on booking step 3, you will have the option to pay in Euros or GBP. The GBP amount displayed within the payment section is calculated using our local bank’s exchange rate. Should you opt to pay in Euros the exchange rate of your bank/card provider will apply.
3.2 You will have the option to pay a deposit equivalent to 25% of the total cost of your booking. You also have the option to pay the full amount.
If you choose to pay a deposit amount, you are then able to pay off your balance with installments of a minimum of 50€ at one time leading up to your balance due date. Euro payment terms apply when making payment via MANAGE MY BOOKING.
The full balance of your booking will need to be paid 56 days (8 weeks) before your Hotel check in date.
If you book within 56 days (8 weeks) of your check in date the full payment will be required. We will contact you to advise when your balance is due via your contact details supplied to us. If we have still not received full payment for your booking after 10 days of this due date, deposits will be lost and bookings will be cancelled. Bookings may be reinstated, however will be subject to availability and prices will be adjusted according to the rates on the day payment can be made. By paying a deposit or the full amount, you are entering a contract and accepting these booking conditions.
3.3 Payments may be made by any major credit or debit card. We use sophisticated encryption technology to ensure your credit card details are secure. It may be possible that we could accept a bank transfer payment should you not have a credit or debit card.
We do not accept laser cards, cash cards or American Express.
3.4 Payment must be made in good time for clearance before we can confirm your booking. Your booking may be cancelled if you fail to make payment on time and you will be liable to pay the cancellation charges set out below.
3.5 Payment for incidental extras (e.g. refreshments from the bars and diners, telephone charges, air conditioning and WIFI access in the room etc.) has to be made directly to the Accommodation Provider when you check out.
3.6 Your payment will be fully invoiced LIVE MUSIC EVENTS S.L. CIF B57560799 Travesía del Mar, 7, bajos, San Antonio de Portmany, 07820, Baleares, Spain and it includes a 10% Spanish IVA.
4. Confirmation of your hotel booking
Once your payment has been received and processed we will send you a CONFIRMATION INVOICE to the email address you provided during the booking process. Once the final balance has been paid we will send you another email with your ACCOMMODATION VOUCHER.
5. Airport transfers
5.1 We are pleased to be able to offer you direct airport to hotel and shuttle transfers bookable up to three working days before departure. In order to book a transfer you must provide your flight details. The details of your transfer are provided on your AIRPORT TRANSFER VOUCHER which will be sent to you by email on receipt of final payment. Please ensure you print a copy of this voucher as you will be required to present it at the Transfer Desk in the airport on arrival. Information on the transfer collection point will be detailed on your AIRPORT TRANSFER VOUCHER.
5.2 Failure to confirm correct flight details will result in the transfer being void and non- refundable, if there are any errors to contact us immediately. We cannot make any changes to a booking within 72 hours of departure. If you need the service to be split to accommodate different flight arrival times this must be done up to 3 days of departure.
5.3 If you are severely delayed coming through the airport due to luggage or any other reason (NOT FLIGHT DELAYS) please ensure you contact the transfer company using the phone number on your transfer voucher to advise them of your delay, or visit the transfer desk in arrival hall to advise them. Customers who are delayed for an hour or more without letting the transfer company know will be deemed as no shows and transfers will not be valid.
6. On Arrival at the Accommodation
6.1 When you arrive at the accommodation you will be required to present your ACCOMMODATION VOUCHER to our reception staff. This voucher will be retained by the staff for our internal use.
6.2 PASSPORTS the Accommodation provider will ask you to leave your passports overnight as they are required to take some essential information from it by law. Your passports will be available for collection from reception.
6.3 HOTEL RULES Our chosen accommodation providers are lively, party hotels but rules do need to be in place to ensure you and our other hotel guests get everything they need from their holiday, including sleep! When you book Accommodation through LIVE MUSIC EVENTS S.L., you accept responsibility for the proper conduct of yourself and your party during your stay. The Accommodation Provider reserves the right to terminate at any time your stay in the Accommodation or that of any member of your party if, in their reasonable opinion, your conduct is improper. Full cancellation charges will then apply and no refund will be given. Furthermore, we or the Accommodation Provider shall be under no obligation whatsoever to pay compensation or meet any costs or expenses you may occur as a result of their terminating your stay in accordance with this paragraph.
If your actions or those of any member of your party cause damage to the Accommodation in which you are staying, you agree to fully indemnify us against any claim (including legal costs) made against us by the Accommodation Provider. You will also be liable to make a reimbursement before the end of your stay to the Accommodation Provider for any such damage caused.
6.4 BREAKAGE DEPOSIT in the Mallorca Rocks Holidays properties, you will be required to pay a deposit per room in case of breakages- this amount will vary dependant on the accommodation and will be payable at reception on arrival. This will then be collectable from Reception on the day you leave, subject to there being no chargeable breakages. The Accommodation provider supplies a Room Inventory list on check in which you should check against the contents of your room. If anything is missing or you notice anything broken then please report this to the Rocks Host team or reception within 24 hours and we will replace or repair it wherever possible. Please note it is important that you do report this information to Reception as you may be charged.
6.5 HOTEL CHECK IN TIMES at all Mallorca Rocks Holidays accommodation providers is 14.00 (except TRH Magaluf which is 14.30), although if your room is ready, you will be able to check in sooner. During busy times sometimes your room may take longer to have ready so please be patient if this is the case. Most receptions will be open 24 hours a day, please indicate your estimated arrival time when booking. If you arrive in the early hours of the morning please book your room from the day before to ensure you can check in straight away.
There will be luggage rooms and showering facilities for you if have a waiting period between check in times.
6.6 HOTEL CHECK OUT Check-Out time is 12.00 in all accommodations (except Magalluf Playa which is 11.00). It may be possible for you to keep your room on until the early evening on the day of departure should your room not be allocated to incoming guests. Please request late check - out on arrival as price and availability varies depending on dates of stay. This cannot be booked before travel.
All accommodations will have shower and changing facilities should you have already checked out and require them on departure day.
7. Entertainment and Pre booked Excursions
7.1 VOUCHER Any additional excursions or entertainment purchased as part of the booking process or before travel will be added to your hotel booking. Following payment you will receive an updated booking confirmation voucher, this is not your ticket. This is proof of booking, you will need to present this voucher to the Rocks Host team in exchange of the excursion.
7.2 CANCELLATIONS As with accommodation bookings cancellation fees will apply if you decide to cancel an excursion. Please see CANCELLATIONS AND AMENDMENTS for further details. If you wish to change the date of an excursion please contact the Sales team who will assist further.
7.3 REFUNDS If an excursion or event is cancelled by the supplier or provider whilst you are in resort we aim to notify you as soon as possible. An alternative date or excursion will be offered. If this is not applicable you will be advised by the Rocks Host team in resort how to apply for a refund.
8. General Information
Maintenance, changes and improvements take place all year round. No compensation will be offered if a facility is unavailable, but the Accommodation Provider will endeavour to provide a suitable alternative. It may remove a little used facility and replace it with something more popular. During the quiet months only one restaurant or bar may be open.
For peace of mind personal belongings and items of value should be kept in the in room safety deposit box. These boxes are available for a small daily payment from reception. We accept no liability whatsoever for any accident, loss or damage to your property unless such loss is demonstrably due to our negligence. We cannot be held responsible for the failure of public services (e.g. water, gas, electricity etc.) or for any disturbance that is beyond our control. In all cases including personal injury or death, our liability to you for the total of all claims arising out of your holiday with us, is limited to the cost of the booking.
Prices are correct at the time of publication, but may change without notice, with the exception of confirmed bookings. Confirmed bookings will not alter.
All accommodation providers reserve the right to refuse any booking.
Please bring towels to use around the pool or at the beach you as the accommodation provider will supply only towels for use in the rooms.
Each accommodation provider ensure a regular housekeeping service with towel changes each time your room is cleaned. Bed linen changes take place at least twice per week. If they are unable to access your room during the day to clean your room should your room be occupied, please advise reception and housekeeping will visit your room as soon as possible.
All Mallorca Rocks Holidays properties are exclusive to customer use only; Outside guests will not be permitted access to the accommodation. Any Mallorca Rocks Holidays guest may use the pool and bar areas at the Hub at Vistasol during any scheduled events. Details will be given on arrival.
The Mallorca Rocks Holidays entertainment programme runs through peak season only from June 8th to September 12th which includes our optional excursion programme and daily pool parties at the Vistasol Hub.
9. Cancellations or amendments
If you want to change any aspect of your booking after we have sent your confirmation, we will do our best to help. However, there is no obligation to make any change. Should you wish to cancel your booking completely then the following cancellation charges will apply:
If you cancel your stay more than 56 days before your Check In Date = loss of deposit amount.
If you cancel your stay between 28 and 55 days before your Check In Date = loss of 50% of total booking amount
If you cancel your stay between 15 and 27 days before Check In Date = loss of 75% of total booking amount
If you cancel your stay less than 14 days before Check In Date = loss of 100% of total booking amount
CANCELLATIONS or PART CANCELLATIONS must be received in writing via email to either firstname.lastname@example.org. Please quote the Booking Reference in all correspondence.
Certain AMENDMENTS like name changes can be done online through MANAGE MY BOOKING, the log in details for which are detailed in your confirmation email.
A change of date or a shortening/reduction of a booking will be deemed to be a Cancellation and the above charges will be payable. Should you wish to make changes to your booking, like date changes then this will need to be done through our Sales Team via the number displayed on our website. An ADMINISTRATION FEE of 30 Euros per change will apply to ALL amendments if our Sales Team is involved.
For all bookings, we are unable to accept amendments within 48 hours of the date of check in.
If you wish to make any change to your booking while on holiday (e.g. upgrading accommodation or extending your stay), all requests are subject to availability and any extra cost must be paid immediately direct to the Accommodation Provider.
10. Travel Insurance
We strongly recommend that you take out adequate and comprehensive Holiday Insurance for peace of mind and for cancellation cover. It is your responsibility to check you have adequate insurance cover. The insurance should cover, amongst other things, the cost of cancellation by you, all medical costs and the cost of assistance including return to the UK in the event of an accident or illness.
11. Special Requests
11.1 If you have any special requests that do not form part of the standard services for the Accommodation to be booked as described in the Site (for example room location ) please let us know in writing at the time of booking.
11.2 We will pass on all such requests to the relevant Accommodation Provider, but unfortunately cannot guarantee that they will be met. Further, if the Accommodation Provider is unable to meet such requests, neither we nor they can have any liability to you in this respect.
12. Complaints procedure
12.1 If you have a complaint while you are staying at the Accommodation, you must inform our staff in resort immediately in order to give them the chance to resolve the problem. The Rocks Hosts will be based at Vistasol Hotel reception from 10am-10pm every day. A holiday report form must be completed with a member of our Rocks Host team whilst you are in resort. Any right to compensation will be lost if you fail to do this.
12.2 If the issue is not resolved to your satisfaction, you should contact our Emergency Line (this will be provided on arrival). We will act as an intermediary to try and rectify the problem. In the event that we are unable to do so and you wish to take matters further, you must do so directly with the Accommodation Provider concerned.
12.3 If you return home after your stay and the issue is still unresolved you must send your complaint in writing to email@example.com detailing the issues you had in resort, and the action you took to get the matter resolved. We must receive your complaint in writing within 30 days of your return date.